CONTACT US

© 2019 Fleurotics

  • Facebook
  • ig
  • twitter
  • youtube

COMPANY

SUPPORT

PRODUCT

FOLLOW US

FAQ

Is Fleurotics.com age restricted?

Yes. You must be at least 18 years of age to order from Fleurotics.com. We will never knowingly ship an order to any persons aged under 18. By using this site, you are confirming that you are 18 years of age or older.

 

Do you ship to PO BOX?

We cannot deliver to P.O. boxes. Please make sure you DO NOT provide P.O. Box address to us. Otherwise, you will be charged additionally for resending the product.

 

Where are Fleurotics products sent from?

We currently have warehouses in Hong Kong and China. Products will be sent as per the principle of proximity.

What are Duty and Tax and why should I pay?

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient;  Fleurotics has no control over these charges, nor can Fleurotics predict what they may be. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

What payment methods are available?

Fleurotics accepts Visa, Mastercard, and American Express. Your payment will be processed through Stripe which is a third-party payment platform using a secure and encrypted channel.

Will the packaging be discreet?

We respect your privacy and use discreet packaging with no reference to Fleurotics.com. Your package will have no reference to its contents. All of our packages are either plain brown boxes or standard issued packaging from FedEx/SF Express.

Will my credit card details be stored?

To safeguard your security, Fleurotics DOES NOT store any credit card details. Online purchase transactions will be charged to your credit card at the time you submit your order. The transaction will however only be processed after we have verified your card details and received credit authorization. You will be informed by email if we are unable to complete your order for any unexpected reason.