Processing Time

Provided the item you purchased is in stock, orders received, Monday through Friday, are generally processed within 48 hours. Larger orders may take slightly more time to process. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. We may ship large orders in more than one package.

Once the order is processed, the shipping method you choose will determine the shipping times. Shipping times are approximate and should be calculated from the time you receive shipment notification and not from the time you place your order.

Track Your Order

You will be notified of multiple shipments via an email shipping confirmation, and all available tracking numbers will be provided to you.

Out Of Stock

We will do our best to fill your order as quickly as possible. However, there may be times when the item you ordered is not available. We will notify you of any stock issues as soon as possible. You will have the opportunity to select another item, or that particular section of your order will be cancelled and refunded.

Shipping Guide

Please note that all shipping times are estimates. The shipping estimate does not include processing time. Shipping estimates are from the time an order ships, not from when the order is placed. Most orders are processed within 48 hours of the order being placed. The warehouse is closed on the weekend. Orders placed after hours on Friday or during the weekend will begin processing the next business day.

Free Shipping Promotions (Limited Regions) offers FREE SHIPPING to our customers in limited regions. We use reputable companies to ship our products. International orders will be shipped via either FedEx International Economy or FedEx International Priority Export. Learn more about FedEx International Export here. Local orders will be processed via SF Express. Please select your items carefully as our returns policy is quite strict.

Free shipping promotions are currently not available for the following regions, please read carefully before your


Zone E:

American Samoa, Andorra, Anguilla, Antigua, Aruba, Bahamas, Barbados, Barbuda, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Cook Islands, Curacao, Dominica, Dominican Republic, East Timor, Faeroe lslands, Fiji, Finland, French Polynesia, Grand Cayman, Great Thatch Island, Great Tobago Islands, Greece, Greenland, Grenada, Guadeloupe, Guam, Haiti, Jamaica, Jost Van Dyke Islands, Liechtenstein, Malta, Marshall Islands, Martinique, Micronesia, Montserrat, Nevis, New Caledonia, Norman Island, Northern Mariana Islands, Palau, Papua New Guinea, Portugal, Rota, Saba, Saipan, Samoa, St. Barthelemy, St. Christopher, St. Croix Island, St. Eustatius, St. John, St. Kitts & Nevis, St. Lucia, St. Marten, St. Martin, St. Thomas, St. Vincent, Tahiti, Tinian, Tonga, Tortola Island, Trinidad & Tobago, Turks & Caicos Islands, U.S. Virgin Islands, Union Island, Vanuatu, Wallis & Futuna,

Zone H: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Congo, Congo, Dem Rep Of, Djibouti, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Gibraltar, Guinea, Iceland, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saudi Arabia, Senegal, Seychelles, South Africa, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe


By making orders from, you are confirming the followings:

  • You are at least 18 years of age at the time of making orders on
  • You will be responsible for all taxes, customs or tariffs imposed by the receiving country.
  • Your package will require a signature so that any duties and customs fees can be settled.
  • Customs forms will be filled out utilizing the numeric harmonized tariff code for the items within. We will keep everything as non-descripted as possible.
  • We will not falsify the true cost value of the items in your order. Items will be shipped as merchandise, not gifts.
  • All motor or battery operated items will be opened and tested before shipping. Once it is confirmed that the items are in working order these items will not be eligible for return.
  • All packages will ship via a traceable method, and the transaction will be considered complete upon delivery confirmation.
  • Once your order ships, transit time is approximately 3-7 days. Some packages may take longer to clear customs.
  • Any address changing request after order confirmation may subject to a shipping surcharge.

Discreet Packaging

We respect your privacy. We always use discreet packaging with no reference to Your package will have no reference to its contents. All of our packages are either plain brown boxes or standard issued packaging from FedEx/SP Express.

Shipping to APOs and FPOs (Military Bases)

We are regret that we cannot deliver to military bases. If you have any questions with the receiving address, please contact us via

We Do Not Ship to P.O. Boxes

We are sorry that we cannot deliver to P.O. Boxes. If you have any questions with the receiving address, please contact us via

TAX ID requested for South/Central American deliveries

The Taxpayer Identification Number is a personal identifying number normally used for tax purposes.

When shipping a parcel to one of the countries listed below, the receiver is requested by the Customs office to provide his/her TAX ID.

If this information is not available, the package will be returned to us.

To accelerate the delivery process and assure its success, we are asking you to provide this information together with your shipping address when completing your shopping experience.

If you do not possess a TAX ID in the Country where you want to receive your parcel, please provide a shipping address in a different country or contact for further support.

When shipping to the following countries it is mandatory to provide the TAX ID, which name varies according to the Country of residence, as listed:

Argentina -CUIT

Brazil - CPF

Bolivia - NIT

Chile - RUT

Colombia - RUT/NIT

Costa Rica - PIN/PFN

Ecuador - RUC

El Salvador - NIT

Guatemala - NIT

Honduras - RTN

Mexico - RFC

Nicaragua - RUC

Panama - RUC

Paraguay - RUC

Uruguay - RUT

Venezuela – RIF

Lost, Stolen or Damaged Packages

You will have the opportunity to require a direct delivery signature at the time of checkout. A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, insurance will not cover the loss. If you have any issues receiving packages at your location, you should request a signature required service at checkout.

If your package's tracking number is showing as delivered, but you have not received the package, please fill in the RMA request form. Follow the instructions within the form and once completed, please note that to best assist you, a missing package needs to be reported within 72 hours since confirmation (according to the details shown via the tracking number) of successful delivery.

You can’t cancel an order that’s processing or shipped

Once your order has been prepared for shipment or has shipped, we can’t stop delivery and you can’t cancel it. It is immediately sent to our fulfillment department for shipping.